This Privacy Policy explains how NextAIQ LLC ("NextAIQ," "we," "our," or "us") collects, uses, discloses, and protects personal information when you access or use our websites, platform, and related services (collectively, the "Services"). It also explains the choices and privacy rights that may be available to you.

1. Scope

This Privacy Policy applies to:

* Visitors to our websites;

* Customers and authorized users of our platform; and

* Information our customers process about their own contacts, leads, and customers when using the Services.

1.1 Our Role and Our Customers' Role

NextAIQ's own information.

For information about our website visitors, our customers' account and billing details, and our own business communications, NextAIQ determines how that information is used, as described in this Privacy Policy.

Customer Data.

When a customer uses the Services to collect or process information about its own contacts, leads, callers, or customers, that customer determines what information is collected and how it is used. NextAIQ processes that information on the customer's behalf to provide the Services. Each customer is responsible for providing its own privacy notices and obtaining any required consents.

2. Information We Collect

We collect information in four main ways: information you provide, communications and interaction data processed through the Services, information collected automatically, and information from integrations you connect.

2.1 Information You Provide

Account and Contact Information.

Name, company name, address, phone number, email address, and similar information you provide when you inquire about, purchase, or use the Services.

Billing Information.

Payment and billing details, such as billing name and address. Payment transactions are processed by third-party payment processors. NextAIQ does not store full payment card numbers on its servers.

Customer Content and Configuration Data.

Information you upload or create in the Services, such as business information, logos, images, templates, scripts, messages, contact lists, workflows, configuration settings, and other data you choose to store or process using the Services ("Customer Data").

2.2 Communications and Interaction Data

When customers use the communications and AI features of the Services, the Services process:

* Phone calls and call data;

* Call recordings, where the customer enables recording;

* Transcripts and summaries;

* SMS/MMS, email, and webchat content;

* Caller and contact information;

* Appointments and scheduling information;

* AI prompts, responses, classifications, and summaries; and

* Lead, contact, and customer interaction data.

2.3 Information Collected Automatically

Device and Usage Data.

Information about how you access and use the Services, including browser type, device identifiers, IP address, pages or screens viewed, links clicked, timestamps, and referring and exit pages.

Cookies and Similar Technologies.

We use cookies and similar technologies as described in Section 5.

2.4 Information from Integrations

When you connect third-party services to the Services, we receive information from those services as needed to enable the integration you choose.

3. How We Use Information

We use information to:

Provide, operate, maintain, and improve the Services;

* Deliver communications features, including calls, texts, email, and webchat;

* Schedule appointments and manage calendars;

* Transcribe and summarize conversations;

* Qualify and route leads and inquiries;

* Send follow-ups and generate content;

* Run workflows and maintain CRM history;

* Personalize and configure the Services to each customer's settings;

* Create and manage accounts and support requests;

* Process payments and administer subscriptions;

* Maintain reliability, troubleshoot technical issues, and monitor performance;

* Protect the Services and prevent fraud or misuse;

* Communicate with you about updates, security notices, and administrative matters; and

* Comply with legal obligations and enforce our Terms of Service.

4. How We Share Information

NextAIQ does not sell Customer Data.

We do not sell personal information for monetary consideration.

We share information in the following circumstances:

Service Providers.

With technology providers who help us operate the Services, as described in Section 6, under contractual obligations consistent with this Privacy Policy.

Integrations You Enable.

With third-party services you connect or instruct the Services to use, to deliver the functionality you choose.

Third-Party Terms and Policies.

Third-party services you enable process information under their own privacy policies and terms. You are responsible for reviewing those terms and for configuring integrations in a way that aligns with your privacy obligations.

Legal and Safety.

When we believe disclosure is required by law or legal process, or is needed to protect the rights, safety, and security of NextAIQ, our customers, or others.

Business Transfers.

In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, where information may be transferred as part of that transaction.

Aggregated or De-Identified Data.

We may share aggregated or de-identified information that cannot reasonably identify an individual.

5. Cookies and Analytics

Cookies help us operate the Services and understand how they are used. You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

5.1 Cookie Categories

Essential cookies help the Services function, including authentication and security.

Analytics cookies help us understand usage and improve performance.

If we enable advertising or attribution technologies, we will update this Privacy Policy and provide any additional notice required by law.

5.2 Customer-Enabled Technologies

Customers can enable advertising, analytics, and tracking technologies, such as pixels, on the websites, funnels, and pages they build with the Services. Customers who enable these technologies control them and are responsible for providing any required notices and obtaining any required consents.

6. Service Providers

We work with technology providers in the following categories to operate and improve the Services:

* Infrastructure and hosting;

* Telecommunications, including phone, SMS, and email;

* AI, language models, transcription, and voice;

* Billing and payment processing;

* Analytics and security;

* Customer support; and

* Integrations and automation.

These providers process personal information on our behalf under contractual obligations consistent with this Privacy Policy.

7. AI and Automated Processing

The Services include AI-assisted and automated features, including:

* Conversational AI for calls, texts, and chat;

* Transcription and summarization;

* Lead qualification and routing;

* Scheduling and follow-up;

* Content generation; and

* Analysis and workflows.

Customer control.

Customers decide whether and how these features are used through their configuration and workflows.

Third-party AI technology providers.

AI features rely on third-party providers of language models, transcription, and voice technology, which process information to deliver those features. When a customer enables optional integrations with additional AI providers, those providers process information under their own terms and privacy policies, and the customer is responsible for reviewing those terms.

Our commitment on training. NextAIQ does not use Customer Data to train generalized AI models for other customers or third parties.

8. Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention depends on the type of information:

Account and billing information.

For the life of the account, and afterward as needed for legal, tax, and accounting obligations.

Customer Data.

While the customer's account is active, subject to the customer's own settings and deletions. After an account ends, Customer Data is deleted in accordance with our retention practices, applicable law, and any written agreement between the customer and NextAIQ.

Communications, recordings, and transcripts.

According to the customer's account settings. Customers control and can delete this information within their accounts.

Security records and backups.

For limited periods to protect the Services and support recovery.

Deleted information may remain in restorable form or in backups for a limited period before it is permanently removed.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on where you live and applicable law, you may have the right to:

* Access the personal information we hold about you;

* Correct inaccurate personal information;

* Delete personal information;

* Obtain a copy of your personal information in a portable format;

* Know the categories of personal information we collect and disclose; and

* Opt out of certain processing, where applicable.

Authorized Agents.

Where applicable law allows, you may designate an authorized agent to make a request on your behalf. We may require proof of the agent's authority.

Identity Verification.

We verify identity before fulfilling requests, to protect your information.

Non-Discrimination.

We do not discriminate against anyone for exercising their privacy rights.

Appeals.

If we decline a request, you may appeal by contacting us using the methods in Section 14. Where applicable law provides further options, we explain them in our response.

End-Customer Requests.

If you interacted with a business that uses NextAIQ, such as a real estate agent, dental office, or HVAC company, please contact that business first. That business controls how your information is used in its account and is responsible for handling your request.

Requests to NextAIQ.

If you are a direct customer or user of NextAIQ, you may make a privacy request using the methods in Section 14.

11. International Transfers

We process and store information in the United States and in other locations where our service providers operate. By using the Services, you understand that your information may be transferred to and processed in these locations.

12. Children's Privacy

The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Customers determine whether their use of the Services involves information relating to children or minors, and are responsible for providing any required notices and obtaining any required consents and authorizations, consistent with Section 1.1.

If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we contact the account holder to seek that consent, and we delete the information if consent is not provided.

13. Changes to This Privacy Policy

We update this Privacy Policy from time to time. When we make material changes, we post the updated policy, update the "Last Updated" date, and, where required, provide notice through the website, the Services, email, or another appropriate method.

14. Privacy Questions

If you have questions or requests regarding this Privacy Policy, you may contact us by mail or through our online privacy form at nextaiq.com/privacy/contact.

NextAIQ LLC
Attn: Privacy
732 S 6th St., Suite 4853
Las Vegas, NV 89101